Repair work requires focused attention so our technicians do not schedule appointments,  create invoices, or take phone calls.

To avoid miscommunications and overbooking, our service staff will communicate with you on behalf of the technicians. This reduces disruptions, delays, and potential mistakes.

We may not always be able to squeeze you in without disrupting an already scheduled appointment. We can however, add your name to our cancellation list to be notified if an appointment opens up before your regularly scheduled appointment. Just let us know if you're interested when scheduling!

We do not use parts purchased by individuals for repairs. We have worked hard to build strategic relationships with reputable vendors who are able to provide us with trusted brands and solid product warranties. This helps us keep our costs more reasonable for everyone.

We do not have a loaner vehicle or shuttle service, but we always try to accommodate your busy schedule as best we can. If you are having issues arranging a ride to our shop let us know and we can discuss ways to help make it easier.

We are able to schedule a limited number of waiting appointments for quick maintenance services each day. Check out our appointment booking tab to find a time slot that works for you!

We do our best to work through appointments on a first come-first serve basis and try to inspect all scheduled vehicles on your appointment date. However delays happen for a number of reasons and your inspection may be dependent on the completion of the vehicle ahead of you. 

Should something prevent us from honoring your original appointment date we will inform you immediately of the situation and make you aware of any other available options.

We know your vehicle is important to you, and your trust and patience are equally important to us. Focused attention on each vehicle helps us maintain our commitment to quality work.

Every manufacturer has a specific parts & labor guideline for each repair. We do our best to complete vehicle Inspections & Diagnostics the same day as your appointment and will contact you with a unique estimate. From there we can work together to create a practical timeline for completion.

The workload & the high risk associated with lending make it unreasonable for our small shop to extend credit or financing options for services.

The best way to help prevent the surprise of a costly repair is to build a partnership with a trusted repair facility.

With each visit we learn more about you and your vehicle, and we’re better able to build a plan for repairs/maintenance before they become safety issues. This can help you plan for those costs according to your budget and avoid those unpleasant surprises.

Rick & Michelle have both moved on to those greener pastures called retirement. They are enjoying life with their children, and many, many, many… grandchildren. Rick is spending his days cooking, jamming out to the Allman Brothers (you know if you know), and catching up with old friends.

Michelle is enjoying her time going for walks, attending yoga classes with her daughters, and being Rick’s sous chef. Together they continue traveling and exploring the lakeshores of Michigan. We do still see them when their busy schedules allow and yes, we’d love to say hello for you!